Refund and Return Policy
At Treasured & Co., we stand behind the quality of our products. To ensure your satisfaction, we offer a straightforward return and refund policy.
Return Window
- You have 30 days from the delivery date to return eligible items.
- Items must be unused, in original condition, and in their original packaging.
How to Initiate a Return
1. Contact our return team at info@treasuredandco.com to request a return.
2. You'll receive a Return Authorization (RA) number and return instructions.
3. Package the item securely with the RA number clearly visible on the outside.
4. Ship the item using a trackable service (return shipping costs are your responsibility).
Refund Process
- We'll notify you via email once we receive and inspect your return.
- Approved refunds will be credited to your original payment method within 15 business days.
Non-Refundable Items
Based on common practices in the jewelry industry, here are the typical non-refundable items in a jewelry business:
1. Custom or Personalized Jewelry
- Any pieces that are custom-made or personalized (e.g., engraved items) are usually non-refundable.
2. Special Orders
- Jewelry items specifically ordered for a customer that are not part of the regular inventory.
3. Altered Items
- Pieces that have been altered after purchase, including resized rings.
4. Closeout or Final Sale Items
- Jewelry marked as clearance, closeout, or final sale is typically non-refundable.
5. Used or Worn Items
- Jewelry that shows signs of wear or has been used is generally not eligible for refunds.
6. Gift Cards
- Most businesses do not offer refunds on gift cards.
7. Pre-owned or Estate Jewelry
- Second-hand or vintage pieces are often sold as-is and non-refundable.
8. Gemstones and Loose Diamonds
- Some businesses may have restrictions on returns for loose gemstones or diamonds.
9. Sale or Discounted Items
- Some stores may have a no-return policy on heavily discounted items.
10. Hygiene-Sensitive Items
- Certain types of jewelry like earrings or body jewelry may be non-refundable due to hygiene concerns.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at info@treasuredandco.com with photos and details. We'll work promptly to resolve the issue.
Return Method
Returns can be made by mail or in-store at 30-06 Steinway St, Astoria, NY 11103.
Contact Information
- Phone: +1 718-956-0001
- Email: info@treasuredandco.com
- Address: 30-06 Steinway St, Astoria, NY 11103, United States
- Support Hours: Monday through Friday (10:00 am to 6:30 pm)